Current Computing Status:

Service Info

This IT Status feed has been decommissioned as of 02/13/2017.  We now have a new Services Status on our ServiceNow platform.  Please visit to view our current Services Status. view Status History All Active Statuses

Support & Training Resources

Unified Communications / Avaya Training Survey

Network Infrastructure and Services is updating training for using the new Avaya telephones.  Please participate in our survey - it should take fewer than ten minutes to complete. Your participation is needed and greatly appreciated.

Unified Communications / Avaya Training Survey

Tue, 02/24/2015 - 1:48pm 3765 Views view

Currently Supported Versions

What versions of operating systems, Web browsers, etc. are currently supported by 4Help?
Thu, 08/15/2013 - 11:40am 7008 Views Article ID: 3788 view

Information Technology Acquisitions (ITA)

The Information Technology Acquisitions (ITA) Web site provides information on obtaining computer hardware and software, including:

Tue, 06/05/2012 - 3:15pm 9874 Views view

Banner: Requesting Additional Help

Getting Started

Request Access

If you are a new user of the Banner system, you will need to request access to the Finance area or the Accounts Receivable area using the Online Banner Access Forms.

Wed, 02/01/2012 - 3:54pm 7089 Views view

Logging on to Qualtrics Survey Software

How do I log on to Qualtrics survey software?
Mon, 06/16/2014 - 2:53pm 11726 Views Article ID: 3962 view

Resetting Forgotten Virginia Tech Avaya Voicemail Password

I forgot my voicemail password for my Virginia Tech Avaya telephone. How do I reset the voice mail password as a member of Virginia Tech?
Mon, 06/02/2014 - 4:45pm 8576 Views Article ID: 3957 view

Sending Email as Plain Text in VT Google Apps Mail

How do I send all email in plain text format when using VT Google Apps Mail in a Web browser?
For instructions, see Sending Email as Plain Text in VT Google Apps Mail.
Fri, 05/23/2014 - 10:13am 4248 Views Article ID: 3956 view

Netiquette Guidelines for Posting to the Techsupport Google Group

In your browser, log onto the Techsupport Google Group to view the guidelines.

Fri, 05/09/2014 - 11:31am 5535 Views view

Sharing Versus Delegating Email, Calendar, or Folder Access in Outlook

4Help strongly recommends sharing specific email or calendar folders instead of delegating access to your entire Exchange or VT Google Apps account. The terms sharing and delegating are often incorrectly used interchangeably; however, delegating access automatically gives the delegate permission to view every calendar, contact, and email item in your account and allows the delegate to send email and schedule meetings in the name of the owner.

Wed, 03/26/2014 - 8:13am 8476 Views view

VT Google Apps Accessibility

See the VT Google Apps Accessibility knowledge page.

Tue, 01/07/2014 - 11:19am 7625 Views view