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Service Info

This IT Status feed has been decommissioned as of 02/13/2017.  We now have a new Services Status on our ServiceNow platform.  Please visit 4help.vt.edu to view our current Services Status. view Status History All Active Statuses

Knowledge Base - Recent Articles

Policies and Standards

See the Policies and Standards knowledge page.

Fri, 02/03/2017 - 11:19am 1835 Views Article ID: 4062 view

VT Google Team Drive

See the VT Google Team Drive knowledge page.

Fri, 01/20/2017 - 9:07am 2095 Views Article ID: 4061 view

Register for, Drop, or Add Class in Hokie SPA

Question:

How do I register, sign up, select, or choose my classes in Hokie SPA? How do I add or remove courses or classes in Hokie SPA (HokieSPA)?

Answer:

See the Register for, Drop, or Add Class in Hokie SPA knowledge article.

Tue, 09/27/2016 - 8:58am 6137 Views Article ID: 4060 view

Blocked File Attachment(s) when Sending Exchange Email

Question:

I am unable to send PDF or Word .doc files through Exchange.

When I check email in my Virginia Tech Exchange account, I get the message "Symantec Mail Security replaced the attachment with this text message. The original file contained error and was deleted.". What does this mean?

Answer:

For instructions, see Blocked File Attachment(s) when Sending Exchange Email.

Wed, 07/31/2013 - 5:17pm 5701 Views Article ID: 1028 view

Connecting Smart TVs, Streaming Players, and Media Devices to the VirginiaTech Wireless Network

Question:

During the pilot phase, how do I subscribe, register, connect, and use wireless Internet at Virginia Tech on devices that cannot connect to the eduroam network such as streaming devices (Roku), game consoles, smart TVs, or other media devices? How do I connect to a Virginia Tech network without a Web browser?

Answer:

Fri, 08/12/2016 - 7:57am 5776 Views Article ID: 4059 view

Internet Native Banner Text Font Size

Question:
When using Internet Native Banner (Banner), the font / text size is too small. How I do increase the font / text size on the Banner screen to make it larger and easier to read?
Wed, 08/14/2013 - 4:36pm 5120 Views Article ID: 3704 view

Confidential Anonymous Student Hokies Account

Question:

Why is My Hokies ID Username in the Form: anon000000? Why is My Hokies Account Anonymous? I Forgot My anon Username. How Do I Determine Who anon000000 Is? Sponsored Hokies Accounts.

Answer:

See the Confidential Anonymous Student Hokies Account knowledge article.

Mon, 07/18/2016 - 12:15pm 4043 Views Article ID: 4058 view

Downloading and Installing Tivoli Storage Manager (TSM) for Windows, Windows Server, or Mac OS

Question:
How do I download, install, and configure Tivoli Storage Manager (TSM) for Windows, Windows Server, and Mac OS?
Fri, 08/02/2013 - 3:10pm 15814 Views Article ID: 1890 view

Bitlocker Drive Encryption on Dell Computers

Question:

I'm having problems with Bitlocker drive encryption not storing the key on TPM on my Dell computer. Windows is not relinquishing ownership of the TPM chip in order to store the Bitlocker key; therefore, Bitlocker drive encryption is failing  on my Dell computer with one of the following model numbers:

  • Latitude - 3470, 3570, E5270, E5470, E7270, E7470
  • Optiplex - 3040, 3240, 5040, 7040, 7240
  • Precision - 3420, 3620, 3510, 5510, 7510, 7710
  • XPS - 15 9550
Thu, 05/19/2016 - 8:32am 4059 Views Article ID: 4057 view

Connecting to the VirginiaTech SSID as a Guest for Wireless Internet

Question:

How do I connect to the VirginiaTechSSID wireless network and get Internet access as a guest or visitor?

Answer:

For instructions, see Connecting to the VirginiaTech SSID as a Guest for Wireless Internet.

Wed, 05/18/2016 - 8:38am 2842 Views Article ID: 4056 view

Sponsored Guest Wireless on VirginiaTech SSID

Question:

With a sponsored guest wireless account, how do I access the Internet via the VirginiaTechSSID? I forgot the password for my sponsored guest wireless account. How does my department become a sponsor?

Answer:

For instructions, see Sponsored Guest Wireless on VirginiaTech SSID.

Wed, 05/18/2016 - 8:36am 2818 Views Article ID: 4055 view

Connecting to the eduroam Wireless Network in Linux

Question:
How do I connect to eduroam in Linux?
Tue, 08/13/2013 - 3:52pm 6044 Views Article ID: 3456 view

Exchange Email Message Throttling and Limits

As part of the expanded anti-spam/blocklist prevention measures, Virginia Tech is implementing sending rate limits on Exchange email services starting on March 23, 2016. With this change, individual Exchange email accounts will be limited to a message rate of 30 emails per minute and a unique recipient rate limit of 10,000 recipients per day.

For more information, see the Exchange Email Message Throttling and Limits knowledge base article.

Thu, 03/17/2016 - 10:30am 2814 Views Article ID: 4020 view

Suspicious or Unusual Activity Error in VT Google Apps Mail

Question:

When I try to log in to my VT Google Apps Mail account I receive the following error message and am "locked out":Account access temporarily disabled because of suspicious activity. Google has detected unusual activity related to your account and temporarily disabled it. To reestablish access to your account, contact your Google Apps administrator.

Answer:

Tue, 03/22/2016 - 8:54am 2809 Views Article ID: 4022 view

Bulk Add Members to VT Google Groups

For instructions, see Bulk Add Members to VT Google Groups.

Mon, 03/21/2016 - 3:04pm 2989 Views Article ID: 4021 view

Delivery Failed / Email Address Couldn't Be Found Error when Sending Email in Outlook

Question:

Fri, 03/04/2016 - 5:49pm 3925 Views Article ID: 4019 view

Installing Windows in Mac OS with Boot Camp (Bootcamp) or Parallels.

Question:
Where can I find information on installing Windows in Mac OS?
Wed, 08/14/2013 - 4:22pm 8340 Views Article ID: 3690 view

Using Banner After Updating Java in Mac Os or Windows

Question:

I updated to the latest version of Java in Mac OS or Windows, and now I cannot access or use Banner. When I try to access or use Banner, I see a blank white screen.

Fri, 02/28/2014 - 12:01pm 7436 Views Article ID: 3948 view

Configuring a Static IP Address in Mac OS and Windows at Virginia Tech

Question:
How do I set up a static IP address in Mac OS and Windows?
Wed, 08/14/2013 - 12:08pm 7698 Views Article ID: 3560 view

Connecting to the Web Hosting Service with Cyberduck for Mac OS

Question:
How do I download, install, and configure Cyberduck to connect to Web Hosting in Mac OS?
Wed, 08/14/2013 - 4:45pm 8609 Views Article ID: 3710 view

Removing Viruses and Malware from Windows or Mac OS

Question:
I have answered a phishing scam, have a virus, adware, or other malware on my Mac OS or Windows computer, entered my credentials where I shouldn't have, or have pop-ups I can't get rid of. How do I remove, clean, scan for, or delete a virus or malware from my computer?
Mon, 03/09/2015 - 9:31am 3614 Views Article ID: 4001 view

Sending All Traffic via Remote Access - VPN in Mac OS and Windows

Question:

How do I obtain and use a public IP address with the remote access - VPN service in Mac OS or Windows? How do I use a proxy or send all traffic over the remote access - VPN in Mac OS or Windows?

Answer:

For instructions, see Downloading and Using Junos Pulse Secure to Connect to Remote Access - VPN.

Mon, 02/17/2014 - 12:35pm 10239 Views Article ID: 3944 view

Connecting to Remote Access - VPN with Pulse in Mac OS and Windows

Question:

How do I connect to the Remote Access - VPN using Pulse Secure (Pulse) in Mac OS or Windows?

Answer:

For instructions, see Downloading and Using Junos Pulse Secure to Connect to Remote Access - VPN.

Mon, 02/17/2014 - 12:01pm 35316 Views Article ID: 3943 view

Downloading and Installing Pulse in Mac OS or Windows for the Remote Access - VPN

Question:

How do I download and install Pulse Secure (Pulse) in Mac OS or Windows for use with the remote access - VPN?

Thu, 10/31/2013 - 8:10am 131483 Views Article ID: 3854 view

Manually Connecting to Virginia Tech Wireless Using a Network Password in Mac OS 10.8

Question:
How do I manually connect to Virginia Tech wireless using my network password in Mac OS 10.8?
Thu, 08/15/2013 - 11:16am 6525 Views Article ID: 3779 view