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Stopping Email from Going to Spam in VT Google Apps Mail

How do I stop legitimate email from being filtered to the Spam folder of my VT Google Apps Mail account?
Mon, 01/06/2014 - 5:31pm 5400 Views Article ID: 3919 view

Bitlocker Drive Encryption on Dell Computers


I'm having problems with Bitlocker drive encryption not storing the key on TPM on my Dell computer. Windows is not relinquishing ownership of the TPM chip in order to store the Bitlocker key; therefore, Bitlocker drive encryption is failing  on my Dell computer with one of the following model numbers:

  • Latitude - 3470, 3570, E5270, E5470, E7270, E7470
  • Optiplex - 3040, 3240, 5040, 7040, 7240
  • Precision - 3420, 3620, 3510, 5510, 7510, 7710
  • XPS - 15 9550
Thu, 05/19/2016 - 8:32am 4924 Views Article ID: 4057 view

Manually Connecting to Virginia Tech Wireless

I have tried following the XpressConnect wizard to get connected to Virginia Tech wireless, but I cannot get connected. What are the manual configuration instructions?

For instructions, see Manually Connecting to Virginia Tech Wireless.

Mon, 10/06/2014 - 9:27am 3609 Views Article ID: 3994 view

Problems Installing Pulse in Windows 7 / 8 or Bootcamp

The Pulse Secure (Pulse) installer fails to install in Windows 7 / 8. Or, how do I install Pulse and connect to the remote access - VPN in Windows Boot camp in Mac OS?
Fri, 07/25/2014 - 10:58am 16663 Views Article ID: 3984 view

Cannot Access Web Pages when Using Pulse with Remote Access - VPN

When connected to the remote access - VPN with Pulse Secure (Pulse), I am unable to view some Virginia Tech Web sites, including Virginia Tech library's online journals or databases. How can I access those restricted Web pages?
Fri, 07/18/2014 - 9:39am 9999 Views Article ID: 3983 view

Remote Access - VPN Pulse Connection Time Out Message in Pulse

While connected to the remote access - VPN with Pulse Secure (Pulse), I receive the "This Pulse connection will time out in: 30m 0s. Please select "Extend" to extend the session." message. What should I do?

For instructions, see Remote Access - VPN Pulse Connection Time Out Messge in Pulse.

Tue, 10/08/2013 - 11:29am 10861 Views Article ID: 3827 view

Receiving Common Error Messages when Using Drop / Add in Hokie SPA

I just tried to add a class to my schedule using Drop / Add, but I received a registration error. What does this error mean?
Mon, 08/12/2013 - 9:52am 7581 Views Article ID: 2822 view

Connecting to your Web Hosting Site and Finding Folder is Blank

When I try to connect to my hosting site using WebDrive, my drive folder is blank. What should I do?
Mon, 08/05/2013 - 4:32pm 4569 Views Article ID: 2669 view

Getting Unknown User Name Error when Creating a Hokies ID

When I use ADadmin to create a Hokies ID account by logging in with my PID and password, I get a "Login failure - unknown user name or bad password" error message. What should I do?
Mon, 08/05/2013 - 10:22am 3528 Views Article ID: 2352 view

Sending Large Email Messages or Attachments

I am having problems sending large email messages or attachments. What is wrong and how can I fix it?
Wed, 07/31/2013 - 4:07pm 6724 Views Article ID: 883 view